Provide outstanding technical support as a Senior Support Engineer with Dialpad, specializing in telecommunications and cloud services. Drive resolution and ensure customer satisfaction across platforms.
In this role, you will support Dialpad's cutting-edge communications platform by managing complex issues and enhancing user interaction. Collaborate closely with various teams—Sales, Engineering, and Product—to deliver advanced solutions and improve customer experiences. Candidates should have a strong foundation in network technologies and a passion for customer service.
Key Responsibilities:
• Oversee trouble tickets and complex carrier issues
• Monitor and troubleshoot network performance proactively
• Address customer inquiries and technical challenges




• Diagnose escalated problems and engage relevant teams
• Collaborate closely to streamline support and processes
Requirements:
• Minimum of 3 years’ experience in telecom or VoIP support
• Strong knowledge of LAN/WAN and cloud technologies
• Familiarity with VoIP and SIP environments
• Excellent problem-solving and communication skills
• Experience with ticketing tools like Jira
Contribute to Dialpad's success by applying your technical expertise and commitment to customer service.
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📌 Senior Support Engineer at Dialpad (Kitchener)
🏢 Dialpad
📍 Kitchener