Customer Support Specialist (Spanish Speaking)Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are currently seeking a Spanish Speaking Customer Support Specialist, EMEA to join our Customer Success Team in Dublin. You will serve as a trusted advisor and bring a consultative mindset to each interaction, representing the voice of the customer and acting as the connective tissue between our Customer and Product teams.What your team does:This team is high‑energy and fun. Our number one goal is to provide an effortless customer experience (fast, high‑quality answers to any question) while hyper‑focused on increasing customer health. We build a unique contact centre culture built on empowerment and accountability, hiring great people and getting out of their way.What you'll work on:Handling a high volume of inbound requests by phone, chat, and email to make the customer experience effortless.Advocating the value Clio provides and becoming an expert in all Clio features and functionality.Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with Technical Escalations, Product and Customer Success teams.Confidently answering questions, providing advice, training solutions, and proactively solving the customer’s next challenge.Adding to our knowledge base, consistently checking for quality,



and coaching users in self‑serve resources.Capturing product feedback for use by the Product team.Contributing to personal and group projects to improve service delivery and processes across the department.What you may have:Full professional proficiency in Spanish (written and verbal) is required.Pride in the ability to connect with a wide range of people and love working with customers of all skill levels and personality types.Excitement about finding new and complex problems to solve.Patience, compassion and understanding.Curiosity to continuously improve and learn.Ability to thrive at multitasking and prioritizing in a fast‑paced environment.Tech‑savviness and excitement to learn new platforms.Excellent writing skills and the ability to write in a skilled tone with little to no grammatical or spelling errors.Strong verbal communication skills, able to express yourself in a clear, concise, and empathetic manner.Self‑driven attitude and willingness to take initiative to grow your skills.Fun, outgoing, and engaging personality - and love to work as a cohesive team.Customer focus at your core and eagerness to build a career helping clients succeed.Experience working with web‑based/SaaS applications.Familiarity with Service Cloud or similar CRM software.Familiarity with Legal or other professional service industries.Proficiency in Google Suite and Microsoft Office.Proficiency in Windows and/or Mac operating environments.Serious bonus points if you:Have customer focus at your core and are eager to make a career out of helping clients be successful.Have experience working with web‑based/SaaS applications.Are familiar with Service Cloud or similar CRM software.Are familiar with Legal or other professional service industries.Are proficient in Google Suite and Microsoft Office.Are proficient in Windows and/or Mac operating environments.What you will find here:Competitive, equitable salary with top‑tier health benefits and dental coverageHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.Flexible time off policyPension contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsExpected salary range: €38,200 to €51,800 EUR.Equality, Diversity, Inclusion & AccessibilityOur team shows up as their authentic selves and is united by our mission. We are dedicated to diversity, equity, and inclusion. We pride ourselves in building an environment where teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We are committed to equal employment and encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. If you require an accommodation, please let us know and we will work with you to meet your needs.We communicate with candidates only through official @clio.Com email addresses.#J-18808-Ljbffr

📌 Customer Support Specialist (Spanish Speaking) - €38.200 - €51.800 A Year (Winnipeg)
🏢 Clio
📍 Winnipeg