Join Moneris as a bilingual technical customer support representative, where you'll provide essential assistance to key merchant clients. Your language skills will enhance customer satisfaction and retention. This role in the technical Customer Experience team involves troubleshooting POS systems and delivering exceptional service to enrich merchants' experiences.

Working closely with teammates, your proficiency in Cantonese and Mandarin, alongside English, will enable effective communication and support. Key Responsibilities:
Assist merchants with technical support over the phone
Resolve issues efficiently during inbound calls
Promote additional Moneris services through upselling
Record customer interactions for compliance
Strive to meet performance targets consistently Requirements:
At least 1 year of relevant customer service experience
Robust fluency in English, Cantonese, and Mandarin
Experience with software and hardware systems
Detail-oriented with excellent multitasking skills
Availability for rotating shifts, including weekends Bring your bilingual communication skills to elevate support at Moneris.

📌 Moneris Bilingual Technical Customer Support Toronto
🏢 Moneris Solutions
📍 Toronto