ResponsibilitiesDeliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and macOS, and maintain hardware inventory and device lifecycle.Administer OKTA for identity and access management, and support Microsoft 365 applications such as Teams, Exchange, OneDrive, and SharePoint.Use Microsoft deployment tools including Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.Deliver day‑to‑day end‑user support with professionalism and efficiency, managing deployment tools and automation processes.Leverage in‑depth experience with Autopilot/Intune and JAMF to optimize device management capabilities.Collaborate with IT to implement technologies, participate in rollouts, testing,



and deployment of new systems and applications.Ensure endpoints and images meet security and compliance standards.Maintain and support AV and video conferencing equipment to ensure reliable meetings and build strong relationships within the IT team.QualificationsWork independently with minimal supervision and communicate excellently in written and verbal forms.Adapt to versatile working hours, including weekends when needed, and support remote sites with occasional visits.Manage time efficiently and solve problems effectively.Support Windows 11 and macOS, including troubleshooting, deployment, and patching.Interact with senior stakeholders and use helpdesk systems such as Jira.Package software, patch, deploy OS, and handle queries and reporting.Deploy and administer Autopilot, JAMF, Manage Engine, or Microsoft Intune.Support remote users, manage printers, troubleshoot networks, understand ITIL concepts, and possess advanced Microsoft 365 knowledge.BenefitsAnnual leaveRRSP ProgramHealth insuranceHome office allowanceWellness or Gym allowanceSalary Range - 70,000 CAD to 85,000 CADEqual OpportunitiesAt Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.We believe that a diverse workforce is central to our success. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.#J-18808-Ljbffr

📌 Senior It Support Specialist (Sysadmin) - C$70,000 - C$85,000 A Year (Winnipeg)
🏢 Bally's Interactive
📍 Winnipeg