Consistently ranked among Canada’s finest, the Oak Bay Beach Hotel was recently voted #1 Hotel in Western Canada by Condé Nast Traveler’s 2024 Readers’ Choice Awards. Nestled on the shores of Vancouver Island, our independently owned luxury boutique hotel features 100 guest rooms, a world-class spa, and exceptional dining experiences.

Host - The Snug The Host is responsible for assisting with the productive and effective day to day customer management of The Snug. This will include greeting and seating guests in a timely and skilled manner and assisting with any guest requests.

This position is full time and requires open availability, including weekends.

Responsibilities
Graciously welcome guests as they arrive while assessing their needs and directing them to the F&B; outlet that best suits their requests
Keep reservation and wait list details organized and properly communicated to the team
Answer guest questions and manage special requests
Be informed about all areas and offerings of the hotel and be able to direct guests appropriately
Assist the F&B; team in whatever way is needed
All other duties as assigned

Qualifications
Previous experience within the food and beverage industry, preferably in a luxury hotel.




Sincere customer focus and true appreciation for the guest experience.
Highly organized, able to prioritize the guest experience while supporting the F&B; service team.
Proven ability to multi-task and set priorities based on a constantly changing business environment.
Effective decision-making abilities coupled with sound judgment.
Strong personal integrity with an innate desire to work in an ethical manner.

Our Values At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, Responsible Sustainability, Inspiring Wellbeing, and Creative Resilience.

We welcome leaders who bring creativity, integrity, and warmth to everything they do — elevating both guest and team experience through genuine connection and thoughtful innovation, and a commitment to caring for our community and environment.

Pay: $21.01 per hour

Benefits
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Experience:
Luxury Hotel: 1 year (preferred)
Food & Beverage: 1 year (preferred)

Work Location: In person

📌 Host The Snug Victoria
🏢 Oak Bay Beach Hotel
📍 Victoria