Work LocationToronto, Ontario, CanadaHours37.5Line of BusinessTechnology SolutionsPay Details$69,700 - $98,400 CADJob DescriptionKey AccountabilitiesCustomerService applications/systems and provide application/ system/ operational availability that meets or exceeds established standards/service levels, minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications promptly; reduce change executiontimes by planning implementations with parallel work streamsContinuously improve the stability of the production environment by partnering closely with stakeholders on setting up, maintaining, and monitoring applications/systems, ensuring availability targets are metProvide effective day‑to‑day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing client satisfactionHandle incident management for outages; communicate with clients during service outages and ensure efficient resolution with minimal impact to stakeholdersEnsure timely notification and escalation of possible issues, options, and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to meet project objectivesDeliver effective and defect‑free support (application, hardware, software, and/or operations), researching system issues/opportunities, overseeing the execution of recommendations, and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsMay support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operationsIdentify and address application and data issues and cross‑capability and cross‑release issues that affect application integrityConsult with other functional areas to provide technical expertise in your specialty by acting as a reference on technology, trends, and processes related to your areaParticipate in projects aimed at evolving the base infrastructure, deploying new technologies,



or optimizing the operational environmentMay deploy base infrastructure components such as servers, operating systems, and middleware for all environmentsMay be involved in the deployment of applications, either “off the shelf” or in‑house developed, and in the procurement of supported assetsMay maintain base infrastructure components current and defect‑free and liaise with third‑party vendors to report problems and receive fixesProvide technical support, including on‑call support, for a suite of designated hardware, software, or applications to ensure service levels are maintainedSchedule changes to supported components in accordance with the approved change management procedures; implement changeswith proper testing, stakeholder sign‑off, monitoring, and minimal impact to the businessRespond to requests for information and assist project teams in evaluating alternate approachesMay develop a working relationship with third‑party vendors as required to fulfill support requirementsShareholderMonitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re‑development as requiredMay monitor the performance of the setting using meaningful metricsProvide Disaster Recovery support by assisting in defining and reviewing disaster recovery plans and participating in testingAssess and analyze optimization opportunities to improve performance and/or resource utilizationEnsure effective change management discipline is usedAssist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriateAdhere to existing processes, standards, business technology architecture, risk and production capacity guidelines; plan, monitor, and escalation issues as requiredFollow standards, policies, and procedures to ensure compliance with the Disaster Recovery Plan (DRP)



and applicable Business Recovery Plans (BRP)Identify and implement process improvements to enhance revenue, customer experience, and/or reduce costsComply with well‑defined enterprise technology delivery practices, standards, and project management disciplinesMake effective use of the cost management processes in place in the unitContinuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/deliveryKeep current with industry and/or business trendsMay perform testing according to test plans, monitor and report on results, and work with others on problem resolutionAs required, support the development of business cases, RFIs/RFPs, and service level agreements with vendors/suppliers consistent with IT requirements/guidelinesEmployee / TeamWork effectively as a team, supporting other members in resolving critical service issuesPrioritize and manage own workload to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues or points of interestParticipate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or teamBreadth & DepthPerforms work on all aspects of the application/system supportMay act as a reference for team members or clientsApplications/systems are moderate to highly complex and performed under minimal management supervisionActively involved in resolving client applications issuesMay support the installation, configuration, upgrade of business applications/systems in coordination with stakeholdersMay develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environmentPerforms problem determination including data gathering and analysisGenerally reports to a Manager or Senior ManagerExperience & EducationUndergraduate degree or Technical Certificate3‑5 years relevant experience#J-18808-Ljbffr

📌 It Operations Analyst Iv - C$69,700 - C$98,400 A Year (Winnipeg)
🏢 TD
📍 Winnipeg