Join the Community Services Cluster as a Support Specialist, specializing in application assistance in office five days a week. This role involves managing IT inquiries and providing training while working closely with users.

We're seeking candidates with substantial help desk experience capable of solving technical issues and assisting users with digital systems. This position requires solid analytical skills to navigate complex applications while ensuring clear communication with non-technical users and maintaining comprehensive records.

Key Responsibilities:



• Offer specialized technical assistance on application suites • Oversee ticket management for timely resolutions • Create and update documentation for processes • Conduct training sessions for staff and team members • Compile reports to improve service delivery

Requirements: • Relevant experience in a help desk setting • Expertise in IVR systems and user tracking tools • Exceptional communication skills in English and French • Strong organizational abilities to handle multiple inquiries • Track record of resolving IT-related challenges

Support end users effectively and enhance application performance within the Community Services Cluster. #J-18808-Ljbffr

📌 Community Services Cluster Support Specialist Winnipeg (Canada)
🏢 A.T. Consulting & Recruiting
📍 Canada