Elevate customer satisfaction as a Technical Support Specialist in a hybrid setup! You'll provide critical technical assistance for HVAC systems to our clients in commercial and residential sectors.

This Product Support Specialist II position requires hands-on HVAC experience with boilers, heat pumps, and more. You will tackle diagnostics and offer resolutions for post-sale issues, ensuring that customer concerns are addressed efficiently. Your communication skills will be essential in guiding clients to solutions while managing technical inquiries via phone and email.

Key Responsibilities:



• Provide technical assistance for installations and repairs • Troubleshoot errors using phone and email communication • Support customers with warranty interpretations • Arrange returns for defective items for repair or replacement • Document resolutions and track requests through CRM

Requirements: • Hands-on experience in HVAC or mechanical troubleshooting • Prior remote technical support experience • Excellent communication and problem-solving skills • Proficiency in CRM and MS Office • Ability to manage time effectively across tickets

Make your mark in customer service while solving technical issues in the HVAC field. #J-18808-Ljbffr

📌 Technical Support Specialist Hybrid Role (Winnipeg)
🏢 IBC Technologies Canada
📍 Winnipeg