Welcome Desk Enthusiast/Guest Service AgentCanopy by Hilton Toronto Yorkville, Toronto, ON, CA3 days ago Requisition ID: 4255Salary Range: $24.00 To $27.50 HourlyWhat an exciting time to weave a current fabric into the vibrant neighbourhood of downtown Toronto!Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.Culture is key at Canopy, with team members known as “friendly enthusiasts”, that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.Canopy by Hilton Toronto Yorkville is a 184-room hotel with restaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.Reports To: Lead Welcome Enthusiast/Front Office ManagerPosition Status: This posting is for a current job openingJob OverviewCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.Duties and ResponsibilitiesWelcomes guests in a friendly, prompt, and professional manner.Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.



Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest requests; promote hotel services,facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction.Make appropriate service recovery gestures in order to ensure total guest satisfaction.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.Promote teamwork and quality service through daily communications and coordination with other departments.Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.In carrying out your duties you will follow all Company and Brand StandardsQualifications and RequirementsHigh School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages are considered an asset.This job requires ability to perform the following:Frequently standing up behind the desk and front office areaRemain stationary for extended periods of timeCarrying or lifting items weighing up to 100 poundsHandling objects,



products and computer equipmentUse a keyboard to operate various property management and reservations systems, etc.Other:Communication skills are utilized a significant amount of time when interacting with guests and employees.Reading and writing abilities are utilized often.Basic math skills are used frequently.Problem solving, reasoning, motivational and training abilities are often used.May be required to work nights, weekends, and/or holidays.Why Join UsHealth, Dental, and Vision benefits.Discounted On-site Parking.Discounted and Complimentary employee meals.Discounted Hotel Rooms Nights (Hilton Worldwide).Hilton University access.Tuition Reimbursement.GoodLife – Discounted membership.Employee engagement and appreciation events.Wellness days – Five days per year.Accessibility & AccommodationJob Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.Communication (i.E.) booking Interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.Health and SafetyFollow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.Report all injuries or illnesses to a supervisor or manager immediately.Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.Review and be aware of all sections of the Health and Safety ManualAll other promotional or general company background information has been removed to focus on the job requirements.#J-18808-Ljbffr

📌 Welcome Desk Enthusiast/Guest Service Agent - $24 - $27.5 An Hour (Winnipeg)
🏢 Canopy by Hilton
📍 Winnipeg