Lead Client Services globally at CORA Loyalty as Vice President, focusing on client health, renewals, and operational excellence. This is a hands-on leadership role for a proactive leader in a agile setting. CORA Loyalty seeks an experienced Vice President of Client Services to shape global Account Management with measurable impact and governance.

You will take ownership of client health metrics such as NRR, CSAT, and renewal readiness while maintaining operational execution across teams. As a player-coach, direct engagement with clients and effective account discipline are crucial to success. Key Responsibilities:
Develop the global Client Services operating model
Lead Client Services teams through active coaching




Ensure delivery governance and escalation control
Manage core post-sale performance metrics effectively
Drive renewal readiness ahead of contract dates Requirements:
Proven leadership in Client Services or Account Management
Solid analytical skills and experience with KPIs
Hands-on experience in operational roles
Excellent communication and interpersonal skills
Experience in a global context with diverse teams Excel as a strategic leader at CORA Loyalty, driving client retention and delivering exceptional service with a focus on growth.

📌 Global Client Services Leader At Cora Loyalty Toronto
🏢 Talentmanagementsolution
📍 Toronto