Drive customer success and retention as a specialist within a thriving SaaS setting. Focus on Net Revenue Retention and expand customer relationships with enterprise and mid-market clients. The role requires over four years of experience in Customer Success or Account Management.
You will manage a dedicated portfolio, ensuring renewals and expansion opportunities while collaborating closely with teams like Sales and Product. Your primary aim is to enhance customer engagement and account health through strategic outreach. Key Responsibilities:
Own Net Revenue Retention across your customer portfolio
Monitor account usage and health signals for proactive outreach
Lead renewal conversations and secure contract renewals
Identify and close expansion opportunities with add-ons
Collaborate with teams on campaigns and customer engagement initiatives Requirements:
4+ years in Customer Success or Account Management
Proven ownership of renewals and expansions
Strategic collaboration skills with cross-functional teams
Ability to manage multiple accounts in a quick-paced workplace
Familiarity with the heavy equipment industry preferred Utilize your expertise in relationship management and proactive engagement to elevate customer success and adoption.