Become a Customer Service Supervisor at Ontario Northland in Timmins. This vital role focuses on leading customer service initiatives and ensuring the highest quality of service delivery.You will be accountable for overseeing a team of customer service representatives, coaching them to achieve their targets while ensuring compliance with collective agreements and company policies. Through effective leadership, you will drive continuous improvement in service standards and foster robust team dynamics.Key Responsibilities:
Lead and mentor a team of unionized customer service staff
Oversee interactions and resolve customer escalations
Conduct performance reviews and manage training needs
Collaborate with operational teams on service enhancements
Ensure compliance with accessibility requirements and policiesRequirements:
High School Diploma or equivalent is necessary
At least five years in a supervisory role in customer service
Familiar with collective agreements and conflict resolution
Proficient in Microsoft Office Suite
Understanding of Ontario Northland service territoryTake charge of exceptional customer service at Ontario Northland in Timmins.#J-18808-Ljbffr