Posted Wednesday, February 4, 2026 at 5:00 AMEnercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.If you are ready to become one of our Experts, we would love to hear from you.Job Title: Install Planning Clerk (2-months contract)Reporting To: IP Operations ManagerDepartment: Install PlanningLocation: MarkhamRate of Pay: $25.47 - As per collective agreementFile number: 3263Hours of Work: 24 hours per week – Saturday to Sunday 7:00a.M. – 3:00p.M. or 9:00a.M. – 5:00p.M. AND (1-day) Monday to Friday 7:00a.M. – 3:00p.M. OR 2:00p.M. – 10:00p.M.OverviewThe primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.ResponsibilitiesAccountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions,



and confirming the schedule with installers and subcontractorsRequired to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOsEnsuring a fair and even distribution of workloadPrepare BRIO reports as requiredResponsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and ManagementResponsible for the capture and input of task information into applicable applicationsResponsible for handling the debrief activity with installers upon completions of jobsResponsible for collection of payment on ordersResponsible for the entry GERS order details (Serial Numbers, warranty information, big box sku’s)Accountable for application of payment against GERS ordersRequired to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extrasIn charge of reconciling GERS cash draws for previous day’s workHandling of both inbound and outbound callsAssist with escalations as necessaryFiling of envelopes, faxing of red tags, queue management, manual dispatch of work as requiredProvide customer quotes, analyze and interpret forecast and incoming-demand dataRecord forecast variance and resource allocation change informationCoding out of calls when requiredProvide customers with quotes on installsAdvise Customers of changes to appointment timesUndertake special projects and assignments as assignedAchieve defined productivity and performance measures on a consistent basisAbility to effectively resolve customer complaints to the satisfaction of both customer and the companyAbility to provide reporting and data analysis as requested by managementAct as a courteous and friendly central point of contact for both internal and external customers.Other duties as assigned by managementQualificationsCustomer focused with excellent interpersonal skillsAbility to effectively use W6, GERS, MS Office & Clarify software programsAbility to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devicesAbility to effectively resolve customer complaints to the satisfaction of both customer and the companyCapable of working well under pressure and understanding business processesAbility to work in a fast-paced, pressure filled, team environmentStrong organizational skillsCapable of doing financial analysis to rectify variancesGrade 12 educationNote: This position applies to UNIFOR Local 975.Enercare is an equal chance employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.#J-18808-Ljbffr

📌 Install Clerk - C$25.5 An Hour (Winnipeg)
🏢 ENERCARE
📍 Winnipeg