Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability. As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors.

You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada. Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement. Key Responsibilities:
Develop and execute aftersales performance metrics
Coach and support a dispersed team of Managers




Align dealer operations with national objectives
Monitor and enhance customer feedback systems
Oversee training programs for dealer technical skills

Requirements:
10+ years in aftersales or related domains
Experience managing remote leadership teams
Robust skills in performance analytics and budgeting
Familiarity with dealer management systems
Ability to communicate in both English and French

Lead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role.

📌 Director, Aftersales Performance Leadership Toronto
🏢 Litherland u0026
📍 Toronto