Join Quantiphi as a CCaaS Solutions Architect and revolutionize customer service platforms from a hybrid location in Toronto. Leverage your 10+ years of experience with Google Dialogflow CX to deliver cutting-edge conversational AI solutions.You will be critical in designing, implementing, and optimizing customer engagement strategies across various channels. This senior role will see you working closely with architects and cross-functional experts to enhance user experiences through technology. Expect to navigate complex configurations in conversational design and deployment.Key Responsibilities:
- Design and configure conversational AI environments in Dialogflow CX
- Develop comprehensive test plans and manage live production cutovers




- Work with cross-functional teams to achieve timely project deliverables
- Document solutions and train support teams on configurations
- Optimize conversational flows and integration processesRequirements:
- 8+ years of applicable experience in conversational AI
- Deep knowledge of Google Dialogflow CX configurations
- Proven ability to create technical documentation
- Strong communication and stakeholder management skills
- Familiarity with leading CCaaS platforms is advantageousStep into a role that shapes customer experience strategies with cutting-edge AI at Quantiphi.#J-18808-Ljbffr

📌 Ccaas Solutions Architect Hybrid Role (Toronto)
🏢 Quantiphi
📍 Toronto