Senior Manager, Technical ServicesExempt Level 7: $128,505 – $154,197We are an inclusive employer.Reporting to the Head, Technology Operations, the Senior Manager, Technical Services will oversee the effective and productive operation of all enterprise infrastructure ensuring high availability, performance, and security of critical services. The Senior Manager will provide strategic direction for the infrastructure domain, aligning technology roadmaps and standards with business needs and Board policies.Key AccountabilitiesOversee efficient and effective operations of enterprise infrastructure ensuring high availability, performance, and security of critical services, including servers, networks, data centers, and cloud services, ensuring system availability, security, performance, maintenance, and after-hours supportDevelop infrastructure strategies, technology roadmaps, and standards aligned with organizational goals, while participating in governance and cross‑functional committees and integrating emerging technologies to enhance scalability and resilienceLead, mentor, and manage technical staff setting clear objectives and performance standards including workforce planning, recruitment, and resource allocationPlan and lead infrastructure projects, upgrades, cloud migrations, and modernization initiatives to support operational and business needs ensuring projects are delivered on time and within scope to support evolving education and administrative requirementsCollaborate with internal departments, vendors, unions, and external partners to communicate plans, gather requirements, foster strong partnerships, proactively resolve issues and enhance customer satisfactionOversee change management processes and ensure compliance with security, privacy, accessibility, and cybersecurity standards (cybersecurity standards, data protection policies, AODA compliance) to minimize risks and meet audit requirementsManage budgets, procurement, contracts, vendor performance, and cost control for infrastructure services and technologies.Monitor service performance metrics (e.G., system uptime percentages,



incident response and resolution times, capacity utilization), identify improvement opportunities, and implement best practices to enhance reliability and efficiencyLead incident response, disaster recovery, backup strategies, and risk mitigation to maintain business continuityEnsure accurate system documentation, knowledge transfer, and training for support teams and end‑usersPerform other duties as assigned or requiredRequirementsA relevant degree from a recognized university or college in Computer Science, Engineering or related field (or an equivalent combination of education and experience)Minimum of seven (7) years of relevant experience in a similar capacity managing large‑scale ICT infrastructure and operations in a complex, multi‑site enterprise environmentProven ability to lead and manage diverse technical teams, including motivating, mentoring, performance management and coaching staff to support both daily operations and major projectsIn‑depth knowledge of enterprise IT infrastructure – including Windows server environments, Active Directory, virtualization platforms (e.G., VMware), cloud services (Azure and Microsoft 365), networking (LAN/WAN, Cisco/Aruba wireless), storage systems, and related infrastructure tools. Strong understanding of ITIL framework and cybersecurity best practices for secure, reliable operationsStrong strategic thinking and solution design skills to analyze technological challenges and develop effective infrastructure solutions aligned with business objectivesExcellent analytical and decision‑making capabilities, with a track record of proactively identifying issues, evaluating risks, and implementing timely resolutionsExcellent written and verbal communication skills,



with the ability to effectively engage both technical and non‑technical stakeholdersStrong interpersonal and relationship‑building skills to work collaboratively across departments and with external partners and vendorsFamiliarity with structured change management processes; able to drive initiatives from planning through execution while maintaining service continuityExperience in budgeting, financial planning, and vendor management, including procurement processes, contract negotiation, and performance monitoring to ensure cost‑effective service deliveryStay up‑to‑date with emerging technologies, industry trends, and best practices in infrastructure, operations, and cybersecurityProfessional certifications (e.G., Microsoft, Cisco, VMware, ITIL, or CISSP) are considered an asset.Must be willing and able to travel occasionally within the Greater Toronto Area and to work outside of regular business hours when required (e.G., for critical incident response or scheduled maintenance)About Our Commitment to Equity and InclusionWe strongly support the TCDSB's Employment Equity policy and Multi‑Year Strategic Plan, by fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we welcome and encourage applications from candidates who self‑identify as visible minorities, persons with disabilities, aboriginal peoples and women. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities. This information will be kept confidential.The TCDSB is committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code‑protected accommodation through any stage of the recruitment process, please let us know when contacted. Disability‑related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process.#J-18808-Ljbffr

📌 Senior Manager, Technical Services - $128,505 - $154,197 A Year (Winnipeg)
🏢 Tcdsb
📍 Winnipeg