Position Summary:

At MSC, we are constantly striving to improve the way that we work, to ensure the best possible ocean-based transportation product is delivered to the market and that we are servicing our customers to the highest degree possible on a daily basis.

The leader of Terminal Operations is tasked with the responsibility of the business areas through various aspects of commercial, operational, and corporate landscape of the organization. The leader of Terminal Operations not only strives towards a consistent trajectory of growth, while avoiding obstacles that arise from constantly shifting realities of our business; monitors the progress of achieving the objectives and targets set.

The leader will be expected to oversee all aspects of Port Operations as well as all shoreside services in support of vessel performance and schedule integrity

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

- Develops, establishes, and maintains business relationships with port terminals and port captains
- Develops, builds, and maintains constructive business relationships with key stakeholders (internally and externally)
- Manage port operations expenses and ensure TSA rates, contracts are in place and rates applied.
- Actively collaborates with Port Authorities, including operations department, terminals and all vendors.
- Team Management: develop and maintain a highly motivated and productive team to meet department objectives and deadlines through, coaching, training, and motivating the team
- Manage employee performance for direct reports including setting objectives, providing clear feedback, and conducting performance evaluations
- Efficiently manages the financial and material resources available
- Plans human resources needs and hires new resources
- Analyze situations globally to identify the links between the elements that compose it, to perceive the issues, trends, risks, and opportunities they represent




- Anticipate likely impacts and obstacles, takes calculated risks and provides alternative scenarios, even in situations marked by adversity and ambiguity
- Make significant efforts to achieve the objectives of its department. Continuous monitoring and evaluation of the progress of the files as well as the results obtained
- Transmit and share information to foster a good understanding of organizational directions, objectives, and issues by all stakeholders so that they can effectively fulfill their share of responsibilities.
- Communicate a stimulating and enthusiastic vision of directions and goals to be achieved in a way that engages people, stimulates the desire to excel and promotes action through
- Create and maintain a collaborative work setting between people
- Recognize and highlight individual and collective contributions
- Build positive interpersonal relationships with employees by adopting a mode of communication marked by openness and respect for opinions
- Identify mutually beneficial solutions for those involved in the issues. Maneuver effectively to get different parties to reconcile their views and foster the emergence of win-win solutions
- Exercise adequate control of stress and emotions in difficult situations

Skills / Experience: All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

- University degree in a related field
- University training in management is considered an important asset
- Knowledge of the port operations is an important asset
- 3-5 years’ managerial skills (with and/or without direct reports), including leading successful teams, resource planning,



time management and priority assessment capabilities
- A solid business strategy approach to working, having already demonstrated (i.e. business case proposals, etc.…) and attained defined business goals.
- Strong proficiency with Microsoft Office suite (i.e... Excel, PowerPoint, etc.) and technical ease
- Exceptional diplomacy, communication, organizational and interpersonal skills, and the ability to work with a variety of people at all levels
- Ability to make rational decisions in difficult and critical situations

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility Montreal and Toronto offices.
- Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

- Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

📌 Superintendent, Terminal Operations - WC (Vancouver)
🏢 MEDITERRANEAN SHIP.INC.
📍 Vancouver