The Supervisor, Customer Service – Import will head an experienced team within the Montreal Customer Service department, driving high‑quality service and operational excellence. You will monitor workloads, manage CRM and case queues, and act as the subject‑matter expert for all import‑related matters while supporting global projects and new product rollouts.

Hapag-Lloyd is an equal opportunity employer.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 up-to-date container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices,



and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon

📌 Supervisor Customer Service Import (Montreal)
🏢 Hapag-Lloyd
📍 Montreal