Join Calabrio as a Customer Success Manager, focusing on large-scale banking accounts across North America. This role demands advanced customer management and consultancy expertise. As a part of the Branch Workforce Solutions team, the CSM will advocate for top clients and ensure they derive measurable business value from Verint’s solutions.

You'll engage with senior leaders, manage account growth, and establish strategic relationships that align with clients' objectives. Expect challenges that sharpen your relationship skills and consultancy proficiency. Key Responsibilities:
Lead joint planning processes for customer objectives
Assess and validate ongoing customer needs
Track financial health of solutions implemented
Provide regular performance updates to management
Conduct proactive engagement with key customer contacts Requirements:
Bachelor’s degree or related field
At least 5 years in customer success
Excellent negotiation and interpersonal skills
Ability to independently manage customer situations
Robust urgency and detail orientation Drive customer satisfaction and growth through expert support at Calabrio.

📌 Calabrio Customer Success Manager Role Toronto
🏢 Quiet Capital
📍 Toronto