Scotiabank is hiring a Bilingual ScotiaHelps Advisor to assist clients in Ottawa and Scarborough. This role is dedicated to delivering proactive solutions for clients facing financial hardships. The ScotiaHelps Advisor will engage directly with clients, conducting financial reviews to identify risks and recommend suitable relief programs.
You'll play a vital role in fostering client relationships while ensuring that their needs are met through tailored financial strategies. Your expertise in lending and collection policies will be crucial in guiding clients effectively. Key Responsibilities:
Conduct in-depth financial assessments for clients
Recommend tailored relief solutions based on needs
Address client inquiries and provide solutions
Maintain a customer-oriented culture within the team
Document client interactions carefully to inform decisions Requirements:
High School Diploma is a must
Experience in customer-facing roles is advantageous
Robust communication skills in both English and French
Knowledge of Scotiabank’s products and collection policies
Proficiency in Microsoft Office applications Bring your financial acumen and bilingual abilities to support Scotiabank clients as a ScotiaHelps Advisor.