Elevate customer experiences with PagerDuty as an Account Manager focused on SaaS solutions. Manage customer relationships, drive product adoption, and ensure customer success in a hybrid mode.

At PagerDuty, you’ll take on the vital role of Account Manager, fostering relationships with a portfolio of existing customers. Expected to work from our Toronto office two days a week, you will partner with cross-functional teams to ensure value realization and retention. This is a unique mix of customer success and sales, aimed at helping clients maximize PagerDuty's platform.

Key Responsibilities: • Own a portfolio to drive customer value realization • Develop account plans for renewals and expansion • Present and negotiate renewal proposals effectively • Monitor customer health using data analytics • Collaborate with teams for seamless processes

Requirements: • 7+ years in customer-facing roles • 4+ years in SaaS renewals management • Proficient in Salesforce and analytics tools • Bachelor's degree or equivalent experience • Data-driven approach to account management

Utilize your customer success and SaaS knowledge to drive results at PagerDuty in Toronto. #J-18808-Ljbffr

📌 Account Manager for SaaS Clients (Winnipeg)
🏢 PagerDuty
📍 Winnipeg