IT - Sussex_410, 90 Burnhamthorpe Road West,, Mississauga, Ontario, CanadaJob DescriptionAt Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive. We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.Join us in helping diverse Canadians and newcomers achieve their full potential!Act as first line of user support for Achev by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achev employees across all sitesRecord all information into the Achev 'Workflow Management System'Perform installation, configuration, maintenance and troubleshooting of desktop hardware, software and peripheral and portable/mobile devices.Ensure network connectivity and perform preliminary diagnostics as required and - elevate issues based on the impact and urgency of the incident.Administer equipment hardware and software upgrades and maintain end-user accounts, permissions and access rightsPerform system backups and recoveryCreate and maintain inventory of all desktop, laptop computers,



and miscellaneous IT equipment including mobile devicesWork with vendors and suppliers for hardware warranty services, hardware repairs, and quotes for new equipmentHands‑on involvement in the processes and administration related to IT equipment,e.G. photocopiers, desktop equipment (monitors, phones and cell phones)QUALIFICATIONSBachelor's degree in IT-related field preferred.A+ or Microsoft MCSA certification preferred.2-5 years' experience in IT-related fieldsIn-depth knowledge and experience with Windows 10+Thorough understanding of Windows AD and Windows Domain environment.Strong interpersonal skills and client service focusedSelf‑motivated, quick learner, genuinely enthusiastic about going above and beyond to help people solve their IT problems and get the most from their IT devices and systemsTravel is required to 9 sites (a car and valid Ontario Drivers' License are required)Salary rate: $63,000This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work workplace that is inclusive and barrier‑free.So, if you’re excited about this role or another one, please apply on our website www.Achev.CaIT - Sussex_410, 90 Burnhamthorpe Road West,, Mississauga, Ontario, Canada#J-18808-Ljbffr

📌 It Help Desk Analyst - C$63,000 A Year (Winnipeg)
🏢 Achev
📍 Winnipeg