GB Operations is looking for a manager to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential and passionate qualified who is committed to building solid relationships while delivering on initiatives in a fast‑paced and changing environment.The AdminAdvantage Operations team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits administration services.You will be leading a team that supports large corporate clients, coordinating efforts to provide world‑class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.If you enjoy working in a fast‑paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!Position ResponsibilitiesProviding leadership, motivation and support to an operations team to ensure established objectives in service, quality and productivity are achieved.Recruiting, coaching, mentoring, team building and providing development opportunities to build a highly performing cohesive team that delivers quality service.Acting as the point of contact for escalated requests from both internal and external customers.Identifying client needs, issues and perceptions and developing action plans to ensure a positive client and member experience.Coordinating service in partnership with all global teams and support groups to meet or exceed service expectations.Coordinating operational functions such as scheduling, planning, processes and quality controls across multiple teams globally.Seeking out new opportunities and participating directly in continuous improvement projects.Identifying service, cost and employee experience improvement opportunities and creating plans of action to address these.Supporting the financial contribution of AdminAdvantage through effective management of employee productivity and other expense control mechanisms.Working closely with the RGO, Service Owners and global team members to completely understand and address client concerns and issues the first time, every time.Required QualificationsAn experienced, sought‑after leader with a proven track record of attracting talent,



motivating your team and driving employee engagement.Comfortable creating and managing resource assignments/scheduling.Strong Office 365 skills.Preferred QualificationsAn approachable leader who acts with integrity and lives our values.Successful experience supporting client Service Level Agreements, including intraday, daily, weekly and monthly targets.Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.Rapid learner, able to pick up new ideas, concepts, technologies and tools easily.Dedication to continuous improvement, including digitization, innovation and automation.Accountable – you make it happen, you own it and you find solutions.Customer‑centric mindset, striving to delight customers and treating internal customers the same.Master communicator, clearly articulating business needs between technical and non‑technical resources and presenting strategy and vision to senior management.Resilient, able to adapt to change and lead others through change.Strategic thinker with the ability to consider downstream impacts beyond day‑to‑day realities.Proven ability to collaborate and negotiate with stakeholders with competing priorities, maintaining composure during challenging interactions.Balanced risk‑management approach.Comfortable driving solution progress forward, even when the team lacks all answers.When You Join Our TeamEmpowerment to learn and grow the career you want.Recognition and support in a flexible environment where well‑being and inclusion are more than just words.As part of our global team, support you in shaping the future you want to see.#LI-HYBRIDReferenced Salary LocationHalifax, Nova ScotiaWorking ArrangementHybridSalary Range$65,850.00 CAD - $109,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience and education/training. If you are applying for this role outside of the primary location,



please contact for the salary range for your location.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .BenefitsManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.‑specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .#J-18808-Ljbffr

📌 Gestionnaire – Opérations Adminadvantage - C$65,850 - C$109,750 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg