Role: Techno-functional SAP CRM

Duration: ASAP to Oct 31 2026

Location: Remote

Type: Full time Contract

Must Have: Reliability clearance or higher

Job Description:
Provide Level 2/Level 3 support for SAP CRM production issues, incidents, service requests, and enhancements.
Perform troubleshooting, root cause analysis, issue resolution, and application performance monitoring.
Work with business stakeholders to gather requirements, conduct fit-gap analysis, and develop solution designs.
Prepare functional specifications, impact assessments, and support CRM configuration aligned with business requirements.
Coordinate with ABAP teams on enhancements, User Exits, BAdIs, reports, forms, interfaces, and custom developments.
Support integrations between SAP CRM, SAP ECC/S/4HANA, and external systems, including middleware and data replication troubleshooting.
Participate in testing, UAT, deployments, release management, and post-production support.




Drive continuous improvement through process optimization, automation, documentation, and system health initiatives.

Required Skills & Experience
Robust SAP CRM support, configuration, and troubleshooting experience.
Experience managing incidents, defects, service requests, and enhancement initiatives.
Ability to perform fit-gap analysis, impact assessments, and functional documentation.
Solid stakeholder management and business communication skills.
Working knowledge of SAP CRM Web UI, Middleware, SAP ECC/S/4HANA integrations, IDocs, RFCs, Web Services, and interfaces.
Experience collaborating with ABAP developers on technical solutions and custom developments.
Experience troubleshooting integration, middleware, and data replication issues.

📌 Sap Crm Consultant Ottawa
🏢 Quality IT Resourcing
📍 Ottawa