Provide outstanding technical support as a Senior Support Engineer with Dialpad, specializing in telecommunications and cloud services. Drive resolution and ensure customer satisfaction across platforms.

In this role, you will support Dialpad's cutting-edge communications platform by managing complex issues and enhancing user interaction. Collaborate closely with various teams—Sales, Engineering, and Product—to deliver advanced solutions and improve customer experiences.

Candidates should have a solid foundation in network technologies and a passion for customer service.

Key Responsibilities:
Oversee trouble tickets and complex carrier issues
Monitor and troubleshoot network performance proactively




Address customer inquiries and technical challenges
Diagnose escalated problems and engage relevant teams
Collaborate closely to streamline support and processes

Requirements:
Minimum of 3 years’ experience in telecom or VoIP support
Strong knowledge of LAN/WAN and cloud technologies
Familiarity with VoIP and SIP settings
Excellent problem-solving and communication skills
Experience with ticketing tools like Jira

Contribute to Dialpad's success by applying your technical expertise and commitment to customer service.
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📌 Senior Support Engineer At Dialpad Kitchener
🏢 Dialpad
📍 Kitchener