Amica Support is hiring an IT Service Management Lead for a 12-month contract in Toronto. This position focuses on leading Service Now administration and continuous service improvements.
As an integral part of the IT team, the ITSM Lead will report to the Senior Manager and oversee all aspects of Service Now. Candidates should possess extensive experience in IT service management, with an emphasis on process optimization and customer service. This role requires technical expertise and excellent communication skills to work with diverse stakeholders.
Key Responsibilities:
Manage Service Now platform administration and development
Oversee incident, change, and service request management
Ensure compliance and productive reporting processes




Enhance user experience through targeted improvements
Provide training and consulting on ITSM practices
Requirements:
Degree in information systems or relevant field
Minimum 3 years’ experience with Service Now
ITIL certification essential
Solid problem-solving and prioritization skills
Experience managing IT projects from inception to completion
Lead the charge in enhancing IT services and support at Amica through effective management solutions.
J-18808-Ljbffr

📌 It Service Management Lead Contract Role Toronto
🏢 Amica Senior Lifestyles
📍 Toronto