Join PLATO as a Bilingual French/English Genesys Architect, working hybrid in Toronto. Focus on delivering cutting-edge contact center solutions through your expertise in Genesys Cloud and team-oriented approach.At PLATO, we take pride in being Canada’s largest Indigenous-owned technology services firm, needing Bilingual Genesys Architects for short-term projects. As a crucial member of our team, you will implement complex systems using Genesys Cloud CX and ensure high-quality service through expert-level knowledge in telephony and API-driven integrations. Your role will include leading solution planning and enhancing team skills through mentorship.Key Responsibilities:
Design and implement omnichannel ACD routing solutions
Integrate systems via Genesys Cloud REST APIs and OAuth




Define and manage network quality for voice reliability
Create detailed technical architecture diagrams
Champion DevOps practices for efficient Genesys deliveryRequirements:
Proficient in Genesys Cloud platform and architecture
Extensive experience with SIP/WebRTC telephony
Solid grasp of API integration and testing frameworks
Robust analytical and solution-planning skills
Ability to mentor junior engineers in best practicesLeverage your bilingual and Genesys expertise with PLATO to support our diverse client solutions.#J-18808-Ljbffr

📌 Genesys Cloud Architect Bilingual Role, Plato Toronto
🏢 PLATO
📍 Toronto