Role Responsibilities / Typical Day in Role:

- 24/7 monitoring for alerts within the setting – e-mail/teams/SN Tickets/management escalations
- Handling of any escalations from other teams (including certificate renewals)
- 15-minute response time to P1 Pager escalations
- Dell/EMC storage report generation and e-mail to Senior Management
- Check BSL reports on Monday to see what should be addressed for the following week
- Submit and review change tickets
- review of weekend changes
- Monitor daily inquiries about ticket status or issues (assign accordingly to resources)
- Zoning Change
- Check Dell/EMC SCG access requests
- review and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays.
- Perform vulnerability remediation
- Assist with data migrations, volume/SVM creations on NAS environments

Performance Measurement:

- Monthly performance reviews and touchpoints with management.





Candidate Requirements/Must Have Skills:

- 10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale:

- Netapp SnapMirror and SnapVault
- GCNV (Google cloud Netapp Volumes)
- NAS data migration methods and practices

- 5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as:

- On Command Unified Manager
- 3+ years of hands-on technical working experience with integration into
- - GEMs or Service Now Platforms

- Can work Expanded hours including:

- after standard working hours,
- Holidays

Nice-To-Have Skills:

- hands-on technical work experience in supporting, deploying and interconnecting:

📌 Technical Analyst (Toronto)
🏢 Tekstaff IT Solutions
📍 Toronto