Elevate your career with Pacific Smoke International as a B2B Customer Service Representative in Markham. Deliver exceptional service to customers and enhance their experience in the booming industry of vaping.

At Pacific Smoke International, we are seeking an outgoing and detail-oriented B2B Customer Service Representative. This full time role involves efficiently managing customer inquiries via email and calls while resolving issues through our ERP system. Be part of a passionate team dedicated to providing innovative solutions for customers wanting to quit smoking.

Key Responsibilities:
• Provide exceptional service via email and phone interactions
• Handle multiple customer accounts for effective support
• Resolve client concerns and identify root causes
• Process orders, returns,



and warranty claims through ERP
• Collaborate with departments to maximize customer satisfaction

Requirements:
• 1-2 years in a customer-oriented role is preferred
• Strong written and verbal communication skills
• Bilingual in English and French is a plus
• Experience in a distribution environment with ERP
• Basic computer skills in Microsoft Excel and Word

Join our dynamic team and apply your strong judgment and problem-solving skills to enhance customer satisfaction and contribute to our mission.
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📌 B Customer Service Representative Markham (Ontario)
🏢 Pacific Smoke International
📍 Ontario