Empower customers as a French Speaking Customer Service Representative with MCI. Provide exceptional support to French-speaking clients across various channels including phone, email, and chat.

MCI is seeking a motivated candidate for its team, focusing on customer service excellence. In this dynamic role, you will address inquiries, resolve issues, and ensure a positive experience for French-speaking customers. Candidates should be organized, effective communicators in both French and English, and passionate about delivering top-notch service.

Key Responsibilities:
• Deliver outstanding customer support via phone, email, and chat
• Manage inquiries, complaints, and requests efficiently




• Update customer information accurately in systems
• Troubleshoot and resolve issues to maintain high standards
• Collaborate with internal teams for complex issues

Requirements:
• High School Diploma/GED
• Fluent in French and English, both written and spoken
• Previous call center or customer service experience
• Solid communication and problem-solving skills
• Basic computer literacy with CRM systems

Join MCI and enhance customer experiences while growing in a supportive environment.
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📌 Bilingual Customer Support Specialist MCI (Quebec City)
🏢 Thesydneycentre
📍 Quebec City