Elevate member engagement as a Member Experience Officer at Vancity in North Vancouver. Deliver exceptional service across in-branch, phone, and digital platforms to empower our members.

This full-time, on-site role is crucial in providing high-quality, relationship-based service. Support everyday banking needs, guide members in digital tools, and conduct foundational financial conversations. Ideal candidates boast strong service orientation and digital literacy, making a significant impact on member confidence.

Key Responsibilities:
• Deliver in‑branch and digital service aligned with Indigenous values
• Handle member transactions efficiently in-person and via phone
• Assist members in navigating digital services and tools




• Gather accurate member information to enhance engagement
• Conduct basic Account Manager activities and onboarding

Requirements:
• High School Diploma required, post-secondary preferred
• 1-2 years’ experience in customer-facing financial services
• Cash handling and transaction processing experience
• Proven relationship-building and customer service skills
• Robust digital literacy with multiple systems

Shape lasting relationships with members through your exceptional service and digital support at Vancity.
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📌 Member Experience Officer Vancity North Vancouver (British Columbia)
🏢 Vancouver City Savings Credit Union
📍 British Columbia