POSITION TITLE: SWITCHBOARD OPERATOR
DEPARTMENT: SWITCHBOARD

POSITION LOCATION: OWEN SOUND

UNION AFFILIATION: OPSEU – CLERICAL

STATUS: PART-TIMEREASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $25.900 - $27.915

Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.

Qualifications / Skills / Abilities: Required

High School Diploma and relevant business office experience and/or equivalent business education

Excellent interpersonal and communication skills

Attention to detail and accuracy

Patient-service focused

Ability to multi-task

Availability to work all shifts





Experience working on a switchboard preferred

Knowledge of Microsoft Office applications Word (to be tested)

Typing speed of 30 wpm (to be tested)

Ability to understand verbal and written instructions

Recent satisfactory performance and attendance records

Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability

Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work setting

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📌 Switchboard Operator – Switchboard #430-26 (Ontario)
🏢 Brightshores Health System
📍 Ontario