Become a Remote Retention Expert with Cogeco, enhancing customer loyalty by managing inquiries and delivering tailored solutions. Drive satisfaction and resolve issues effectively.
This home-based role requires you to engage with customers looking to downgrade or disconnect services while focusing on maximizing all retention opportunities. Solid negotiation skills will be key as you work to meet and exceed targets while promoting the benefits of Cogeco products. Cultivate genuine relationships through your commitment to exceptional service.
Key Responsibilities:
• Manage customer downgrades or disconnect requests professionally
• Build value by resolving issues and promoting service advantages
• Call customers proactively to maximize sales opportunities
• Provide customized solutions and meet quality KPIs
• Address billing inquiries and troubleshoot escalated issues
Requirements:
• High School Diploma required; post-secondary is a plus
• Minimum of 1 year experience in customer care preferred
• Proven ability in customer service and negotiation
• Strong verbal and written communication skills
• Flexible availability for varied shifts as needed
Utilize your retention skills at Cogeco to create exceptional customer experiences.
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