Salary Range: $50,000.00 To $65,000.00 Annually

Job Title: Operations Coordinator

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full time

Salary: Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $50,000.00 to $65,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:
The Operations Coordinator plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion.

Duties & Responsibilities:

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success

Live our company core values and support a well-organized, respectful, and service-focused work environment

Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA

Negotiating rates with Carriers





Quoting Customers

Track and trace shipments to destination

Communicating shipment details with customers and agents

Submitting documents to Customs Brokers

Arranging local pickups and deliveries

Calculating revenue and costs on shipment files

Mindset & Personality:

Customer Service Oriented : Client focused and provides exceptional experience for our customers

Responsive :Committed to a high level of responsiveness both inside our business and with our customers and vendors

Proactive : Takes initiative and an organized approach to day-to-day operations as well as future needs

Professional & Educational Background:

Minimum of 5 years' experience with Transborder Operations in the 3PL industry

Knowledge of National LTL/FTL type systems (I.e. Forward Air, Polaris, XPO)

Intermodal handling considered an asset

Experience working with Transportation Management Systems (TMS)

General knowledge of Canada & USA Customs cross border practices & procedures

Working knowledge of Loadlink

Experience with Tradeshow and White glove freight

Skills & Ability:

Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation

Organization: Must be highly organized and detail-oriented when dealing with our fast- paced environment





Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and our client

Problem-solving : Strong ability to ‘think outside the box’ when dealing with complex requirements for clients

Why Join Us?

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing inclusive of:

Extended health benefits

Dental care

Employee Assistance Program

Life insurance

RRSP/TFSA program

Engaging social activities and events throughout the year

Opportunity to shape client success and operational excellence in a dynamic logistics environment

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the recruitment and position review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

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📌 Logsitics Coordinator (FTL/LTL) (Ontario)
🏢 Na Freight Forwarding
📍 Ontario