Job Category : Customer Service
Full-Time
On-site
Locations Showing 1 location
Granby
Granby, QC J2J 0H6, CAN

Description Formation
Healthmark Services Ltd has been providing medical and pharmaceutical solutions to Canadian healthcare providers since 1990.
We are part of Richards Packaging Inc., a North American leader in distribution of packaging and healthcare products for the healthcare, food & beverage, and cosmetics sectors. With 112 years of history, we have a team of nearly 600 employees across North America.
We are looking for a Bilingual Customer Service Representative (CS Rep) to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote our products and services through effective communication. The CS Rep will work closely with the various teams such as Sales, Warehouse and Purchasing. They will provide effective and timely feedback and support to internal and external customers.
Responsibilities:
Provide outstanding customer service by responding to inquiries via phone, email, or chat in a timely manner.
Communicate effectively in English and French.
Analyze customer needs and provide appropriate solutions or recommendations.
Handle customer complaints with professionalism and empathy, ensuring a positive experience.
Utilize phone etiquette to always maintain a courteous and professional demeanor.
Upsell products and services based on customer interests and needs.
Document customer interactions accurately in the system for future reference.
Collaborate with team members to improve processes and enhance customer satisfaction.
Skills & Knowledge:
Good knowledge of PC's:



including Microsoft Word, Excel, PowerPoint.
Knowledge of ERP- Business Central (BC) is an asset
Self-starter, with the ability to work under minimal supervision.
Excellent interpersonal skills, outgoing, energetic, proactive, positive and solution driven attitude with a solid sense of urgency.
Attention to detail and accuracy are essential.
Strong relationship building and excellent customer service skills, coupled with professional time management, organizational, and communications skills.
Ability to multi-task and prioritize workflow.
Fully Bilingual: French and English
Experience:
Minimum 1+ years working in a strong customer service experience
Education:
Post-secondary Degree or Diploma or equivalent experience in the same field
Work Conditions:
100% presence in the office - 1125 rue Karel-Velan, Granby, QC J2J 0H6
Hours: 8:30 am to 4:30 pm (35 hours per week)
Why Join us:
Generous compensation package including a competitive base salary and variable compensation
Fantastic comprehensive healthcare benefits
Paramedical services granting access to different practitioners
Mental health support
Orthotic and footwear coverage for custom boots or shoes
Emergency travel insurance ensuring peace of mind while you travel
Monday-Friday day shift operations with work/life balance at the forefront
Healthmark Services Ltd. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.
Preferred Enthusiastic Shows intense and eager enjoyment and interest

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📌 Représentant(e) du service à la clientèle (Quebec City)
🏢 Healthmark
📍 Quebec City