Elevate customer service at Fairstone Bank as a Credit and Customer Engagement Team Leader. Oversee credit processes, assist staff, and ensure exceptional service delivery in Montreal.

Fairstone Bank is seeking a dynamic Credit Engagement Team Leader with a keen understanding of credit and customer service. In this full-time role, you will provide oversight to credit underwriters and manage escalated customer inquiries. You’ll also mentor staff while ensuring operations align with company policies and service levels, making this position critical to fostering team success.

Key Responsibilities:
• Answer customer calls and handle escalated issues
• Provide oversight for credit approvals and underwriter decisions
• Document decisions and provide support for team projects




• Train and coach new team members effectively
• Monitor service queues to maintain performance levels

Requirements:
• High School Diploma or equivalent, with 2 years in a senior role
• Robust knowledge of credit processes and customer engagement
• Excellent communication skills in English and French
• Proven problem-solving and analytical abilities
• Ability to work shifts within extended operating hours

Lead your team to deliver exceptional credit solutions and customer support at Fairstone Bank, enhancing the customer experience in a rapidly advancing financial landscape.
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📌 Credit Engagement Team Leader at Fairstone (Quebec City)
🏢 Fairstone Financial
📍 Quebec City