Become a Customer Service Representative with ABB in Saint-Jean-sur-Richelieu and support a cleaner, leaner future. This hybrid role emphasizes customer care through effective order management.

In the Electrification, Installation Products division, you will enhance customer satisfaction by resolving order-related issues and managing claims. This position is pivotal in communicating with customers, helping solve problems, and improving service delivery. You'll work collaboratively across teams to ensure that customer needs are met and expectations exceeded.

Key Responsibilities:
• Follow up on urgent project orders and delays
• Confirm estimated shipping dates and resolve issues
• Build strong customer relationships through regular updates




• Collaborate on proactive process improvements
• Provide shipping cost estimates and assist logistics

Requirements:
• 2 to 3 years of customer service experience
• Bilingual in French and English required
• Ability to manage various computer systems
• SAP knowledge preferred but not mandatory
• Exhibit professional communication at all times

Drive excellence in customer service with ABB while working in a supportive and energetic environment.
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📌 Hybrid Customer Service Role at ABB (Quebec City)
🏢 BlackBerry
📍 Quebec City