Join Cognizant as a Deskside Engineer Lead in Brampton, Ontario, providing essential support to traders and front-office users. Deliver operational excellence across trading applications in a high-pressure setting.

In this onsite role, you will ensure high availability of trading platforms and manage trader support. Your technical expertise will cover Bloomberg Terminal, Refinitiv/Eikon, and also desktop and multi-monitor workstation setups. Additionally, you will handle incidents and service requests through ITSM tools like ServiceNow while maintaining documentation following ITIL processes.

Key Responsibilities:
• Provide operational support for trading applications and market data platforms
• Troubleshoot trading application issues and workstation setups




• Offer timely onsite and remote support to traders
• Manage incidents ensuring SLA compliance with ITSM tools
• Coordinate issue resolution with application and network teams

Requirements:
• 4-8 years in Trader Support or Financial Services IT Support
• Strong support skills for Windows/Mac devices
• Knowledge of Active Directory and basic networking
• Familiarity with ITSM tools like ServiceNow
• Experience in investment banking or capital markets environments

Leverage your technical expertise to support traders with Cognizant in Brampton!
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📌 Lead Deskside Engineer in Brampton (Ontario)
🏢 Cognizant
📍 Ontario