Coordinate IT operations, manage projects, support payroll, and maintain client relationships for our MSP. Help drive efficiency and client satisfaction in a dynamic, growing team.ResponsibilitiesMilestone Monitoring: Maintain a tracker of all active sales orders and vendor engagements. Confirm key deliverables, dependencies, and lead times.Vendor Liaison: Serve as the primary contact for vendors- following up on order status, resolving shipment or service delays, and ensuring vendor invoices align with purchase orders.Receipts: Organize vendor and company invoices and receipts for reconciliation.Project OversightDeliverable Tracking: Keep up to date on projects and their developments.Maintain Communications: Ensure key personnel are informed of any changes.Ticketing System OversightProactive Follow-Up: Review the ticket queue, identify tickets pending updates, and reach out to assigned technicians to ensure timely progress.Escalation Management: Flag high-priority or stalled tickets, elevate appropriately, and coordinate with team leads to resolve roadblocks.Reporting: Generate weekly ticket summary reports highlighting SLA compliance, aging tickets, and resource bottlenecks.Payroll AdministrationTime Collection: Coordinate with staff to collect and validate timesheets through our time-tracking system, clarifying any discrepancies.Submission & Verification: Compile hours, prepare payroll submissions, and work with accounting to verify accuracy, ensuring on-time pay runs.Record Keeping: Maintain confidential payroll records and assist with any audit requests or reporting needs.Documentation & Knowledge ManagementOrganization: Assist with organizing and maintaining Standard Operating Procedures (SOP), policies,



and process documentation.Meeting Support & Follow-UpNote Taking: Attend internal and client meetings, capture comprehensive minutes, and ensure critical decisions are documented.Action Item Management: Draft clear, prioritized action items, assign responsibilities, and track completion through to closure.Follow-Up: Send post-meeting summaries within 24 hours and monitor task status, nudging assignees as needed.CRM & Client Relationship SupportData Integrity: Keep our CRM (e.G., Autotask or ConnectWise) up to date-managing client contacts, opportunity statuses, renewal dates, and engagement notes.Client Updates: Draft and distribute regular status reports, project summaries, and newsletters, translating technical details into clear, business-focused language.Feedback Loop: Coordinate client satisfaction surveys, compile results, and present actionable insights to leadership.RequirementsMinimum 2 years in an administrative, operations, or project-coordination role, preferably within an IT services or MSP environment.Demonstrated ability to manage multiple concurrent tasks, set priorities, and meet deadlines in a fast-paced setting.Comfortable navigating ticketing platforms (Autotask), CRM systems, Microsoft 365.Outstanding written and verbal skills; able to craft concise client-facing communications, detailed internal documentation, and adept at translating discussions into tasks.Proactive mindset with solid attention to detail; able to anticipate issues and propose solutions before they escalated.Team player who thrives in a supportive environment and seeks continuous process improvement.CompensationStarting at $35/hr, with structured merit-based increases#J-18808-Ljbffr

📌 It Operations Coordinator - $35 An Hour (Winnipeg)
🏢 Northern Rogue
📍 Winnipeg