Courtyard® & Residence Inn® Montréal Airport

7000 Place Robert-Joncas, Ville Saint-Laurent (Montréal)

About Us

Joining the

Courtyard Montréal Airport

and

Residence Inn Montréal Airport

means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near

Montréal-Trudeau International Airport , our recently renovated properties offer a distinctive experience for both business and leisure travelers.

At the heart of our culinary offering is

Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.

By joining our team, you become part of a

committed, professional, and collaborative environment . You will also be part of the

Marriott International network , globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.

What We Offer

We offer a stimulating, people-focused, and structured environment with competitive advantages:

• Employer-contributed

Registered Retirement Savings Plan (RRSP)

• Comprehensive

group insurance coverage

• Paid vacation, personal days, and statutory holidays

• Exclusive

Marriott discounts at over 8,000 hotels worldwide

• Employee recognition programs, wellness initiatives, and team events

• Referral bonus program and performance incentives

• Complimentary parking

• Professional uniform dry cleaning

• Company-paid cell phone

• Ongoing training, mentorship, and professional development opportunities

• Opportunities for career growth across North America

• Recently renovated, stable, and collaborative work environment

• Extra benefits to be discovered throughout your journey with us

Role and Mission

Reporting to the

Front Office leadership team , the

Assistant Front Office Manager





plays a key role in the daily operations of the Front Office.

This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.

Key Responsibilities

Operational Supervision

• Ensure the smooth daily operation of the Front Office

• Support leadership in managing operations across both hotels

• Quickly intervene in operational situations or guest concerns

• Ensure compliance with Marriott procedures, standards, and policies

• Conduct inspection rounds to ensure service quality

Team Leadership and Engagement

• Assist leadership in supervising and coordinating Front Office teams

• Participate in training and onboarding new team members

• Communicate priorities, expectations, and operational updates to staff

• Foster a positive and collaborative work environment

• Act as a resource person for employees during shifts

Guest Experience and Service Quality

• Ensure personalized service aligned with Marriott service standards

• Handle guest situations and support the team in resolving issues

• Review guest feedback and contribute to service improvements

• Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations)

Administrative and Organizational Support

• Assist in scheduling according to operational needs





• Support administrative tasks related to Front Office operations

• Maintain strict control of keys, billing procedures, and security processes

• Contribute to monitoring departmental performance indicators

Profile We Are Looking For

Education and Experience

• Diploma or degree in

Hotel Management, Tourism, Administration , or a related field

• Experience working in a structured hotel workplace

• Knowledge of hotel systems (PMS, reservation systems)

Skilled Experience

• Experience in

Front Office operations or hotel supervision

• Experience in a

high-volume environment

(an asset)

• Experience within an

international hotel chain (Marriott an asset)

Skills and Qualifications

• Strong leadership presence and operational involvement

• Excellent organizational and prioritization skills

• Robust focus on

guest service and guest experience

• Excellent command of

French and English , both spoken and written

Personal Qualities

• Strong sense of responsibility and autonomy

• Ability to manage priorities and unexpected situations

• Dynamic team player

• Ability to work effectively in a fast-paced environment

Working Conditions

• Full-time position

• Schedule mainly during daytime hours with flexibility based on operational needs

• Occasional evenings and weekends

About Urgo Hotels Canada

Urgo Hotels Canada

is a leading hotel management and development company with over

40 years of expertise .

Following our strategic partnership with

Hersha Hospitality Management (HHM)

in 2022, we are now part of a network of more than

235 hotels across North America , including Québec and Ontario.

Guided by our values, we create

engaging work environments and memorable guest experiences .

Urgo Hotels Canada is committed to

employment equity

and encourages all qualified individuals to apply.

📌 Assistant Front Office Manager (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Urgo Hotels Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles