Become the cornerstone of guest satisfaction at Germain Hotels as an Assistant Guest Service Manager. Use your organizational skills to enhance front of house operations and boost guest experiences.

In this role, you’ll coordinate the operations that directly impact guest satisfaction. Collaborate across departments while resolving guest requests and improving services. Proactively aim for smooth operations by continuously measuring and enhancing guest experiences and optimizing room rental revenues.

Key Responsibilities:
• Lead collaboration between front desk and concierge teams
• Participate in training and motivate team members
• Continuously measure and enhance guest satisfaction




• Optimize room rental revenues through strategic initiatives
• Ensure safety protocols are executed effectively

Requirements:
• Diploma in Hotel Management or equivalent experience
• 1 to 3 years of management experience
• Robust empathy for guest concerns and quick issue resolution
• Tolerance for stressed or unhappy guests
• Knowledge of OPERA PMS is a plus

Focus on delivering exceptional service and guest satisfaction at Germain Hotels, blending organization with hospitality.
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📌 Assistant Guest Services Manager at Germain Hotels (Quebec City)
🏢 Germain Hotels group
📍 Quebec City