Elevate operational performance as the Dispatch Manager in our energetic field-service environment. Lead Technical Support and Scheduling teams to enhance service delivery and efficiency.

In this management role, you will own the entire operational flow from customer requests through to on-site resolution and close-out. Your focus on process design, standardization, and team coaching will ensure high service levels are met while maintaining labour margins. Key metrics such as time to respond and resolve will guide your improvements.

Key Responsibilities:
• Lead and develop the Technical Support and Scheduling/Dispatch teams
• Design and standardize triage, resolution, and dispatch processes
• Isolate and quantify sources of service delays




• Manage exception cases and develop reporting
• Drive high-impact process improvements and maintain backlog

Requirements:
• Experience in field-service or service operations leadership
• Proven skills in coaching and performance management
• Strong analytical capabilities for data-driven decisions
• Hands-on experience with service management software
• Track record of process improvement initiatives

Transform operational efficiency through effective team leadership and impactful data analysis in the Dispatch Manager role.
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📌 Dispatch Manager for Field-Service Operations (Ontario)
🏢 Magnus HRS
📍 Ontario