Lead technical support operations at Sentinel Dock & Door in Oakville, Ontario. As a Desktop Support Team Lead, you will manage IT services and ensure high-quality support delivery across multiple locations.

In this senior role, you will coordinate daily IT support for Toronto and Quebec, addressing complex issues and mentoring staff. Key responsibilities include managing desktops, networking, and providing incident response to ensure seamless user experiences.

Key Responsibilities:
• Act as the senior IT point of contact for support activities
• Lead resolution of complex desktop and network issues
• Oversee deployment and maintenance of IT equipment
• Build relationships with employees and stakeholders
• Coordinate onsite delivery of IT projects and upgrades

Requirements:
• Bachelor's degree in IT or equivalent experience
• 5-7 years in desktop or onsite IT support
• Experience as a technical lead or mentor
• Advanced knowledge of Windows, macOS, and networking
• Familiarity with ITSM platforms like ServiceNow

Drive exceptional IT service and support at Sentinel Dock & Door as you leverage your leadership and technical expertise.
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📌 Desktop Support Team Lead in Oakville (Ontario)
🏢 Sentinel Dock
📍 Ontario