Join Accenture Song as a Junior Solutions Consultant focused on CCaaS. Lead the design of innovative contact center AI experiences using platforms like NiCE CXone and Cognigy.

This is a crucial role where you will guide the solution design processes from start to finish while mentoring less experienced team members. Collaborate with architects to convey complex solutions and enhance service delivery. Your aspiration for a principal architect role will guide your growth in this exciting space.

Key Responsibilities:
• Architect intelligent contact center solutions
• Configure flows for virtual agents and AI
• Translate business needs into clear technical documents
• Manage integrations with CRM and workflow systems
• Inspire junior staff through coaching

Requirements:
• 2+ years in designing contact center solutions
• Hands-on experience with NiCE CXone essential
• Understanding of AI technologies and LLMs
• Robust skills in REST APIs and coding
• Compelling communication abilities for client relations

Embark on a path that blends technology and creativity to redefine customer engagement in the contact center space.
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📌 Accenture's Junior Consultant for CCaaS (Quebec City)
🏢 Accenture
📍 Quebec City