Cornerstone Building Brands is seeking a Warranty/Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicating with dealers on the status of specific services issues. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for Calgary and area. This Technician preferred to have glass glazing experience.
DUTIES AND RESPONSIBILITES Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for productive routing and confirm appointments with customers prior to arrival




Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate service Van/ truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
EQUIPMENT PROVIDED Tools, Equipment, PPE will be provided
Mobile Phone
Assorted hand and power tools
Service Vehicle
Glass cup
Steel-toed Safety shoes
Uniform Shirts
Safety Gloves and glasses
1 to 5 years of working experience as a service technician
Must have a valid class 5 driver's license and clean driver's abstract
Able to work in all inclement weather conditions
Able to work off ladders and scaffolding
Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

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📌 Warranty/Service Technician (Alberta)
🏢 Cornerstonebuildingbrandscareers
📍 Alberta