Join ZWILLING J.A. HENCKELS as a Bilingual Customer Service Specialist in Markham, Ontario. This full time role is perfect for customer-focused individuals who excel in a busy contact center environment.

As part of the Customer Service team, you'll handle inbound inquiries about products and orders while ensuring clarity and resolution. A proactive approach in maintaining accurate customer records and data management is essential. You will also liaise with internal departments to confirm order accuracy and provide ongoing support.

Key Responsibilities:
• Act as a front-line service representative for customer inquiries
• Identify, clarify, and provide solutions for customer concerns
• Maintain accurate customer and consumer records in the database




• Interact with various departments to ensure order accuracy
• Analyze customer needs to recommend suitable products

Requirements:
• Minimum 2-3 years in a fast-paced contact center
• High school diploma or college diploma relevant to customer service
• Conflict resolution skills and ability to handle escalations
• Proficient in Excel and comfortable with customer databases
• Experience with AS400 highly preferred

Bring your exceptional customer service skills and bilingual proficiency to ZWILLING J.A. HENCKELS in Markham.
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📌 ZWILLING Customer Service Specialist Bilingual (Ontario)
🏢 Zwilling J.A. Henckels Canada
📍 Ontario