CBI Home Health - WinnipegWinnipeg, MB R2M 4A5, CANDescriptionCare Access Representative – WinnipegCBI Home Healthsupports people at home and in the community. We are one of Canada’s leadingspecialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more atcbihomehealth.Ca .Because Your Care Matters.CBI Home Health is looking to hire Care Access Representatives in Winnipeg.Hourly Pay Rate:The hourly pay rate for this position is $19.00 per hour.Vacancy Disclosure:This job posting is for a new vacancy.Why CBI Home Health?We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.Our Total Rewards OfferingsReward and recognition programs, including earned-wage access through our partnership with ZayZoon.Comprehensive Benefit and Retirement packages.Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.Employee Assistance Program.Paid orientation, training and development with opportunities to grow your career.The Care Access RepresentativePlays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center setting. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.As the primary point of contact, the Care Access Representative must excel in problem-solving, communication, and multitasking to effectively coordinate care while balancing client needs and staff availability. By maintaining strong relationships with clients, families, care providers, and referral sources, they contribute to the delivery of high-quality,



person-centered care.What you will doEfficient Scheduling:utilize scheduling software to optimize the assignment of care providers, ensuring client care plans are fulfilled promptly and accurately within a dynamic contact center setting.KPI Achievement:Meet and exceed individual KPIs such as calls/chats per hour, quality assurance, and the successful scheduling of visits.Stakeholder Communication:Maintain open lines of communication with clients, families, and care providers to ensure smooth scheduling processes. Address issues proactively and escalate when necessary.Relationship Building:Cultivate and maintain positive relationships with care providers, clients, funders, and team members, considering individual needs in all decision-making processes.Data Management:Accurately update and manage scheduling databases, client / care provider records, and care plans, ensuring all information is current and accessible for reporting and tracking.Compliance:Adhere to Employment Standards legislation, collective agreements, and organizational policies and procedures.What you will need to be successfulEducational Background:Minimum Grade 12 education.Experience:At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.Technical Skills:Proficiency in Microsoft Office Suite and experience with scheduling software (e.G., AlayaCare). Keyboarding speed of 35-45 words per minute required.Communication:Strong verbal and written communication skills, with excellent telephone etiquette.Problem-solving:Results-oriented with strong problem-solving abilities.Multitasking:Ability to manage multiple tasks in a fast-paced environment.Organizational Skills:Excellent time management and organizational skills,



with a keen eye for detail.Computer Literacy:Advanced computer literacy with various applications and programs.Medical Background:Knowledge of medical terminology or experience in medical administration is an asset.Language Skills:Ability to communicate in French is an asset.Healthcare Scheduling:Prior experience in healthcare scheduling is highly desirable.Work Schedule:Availability to work in office.Availability Requirement / CommitmentBy applying to this role, you are confirming that you are available to work during the following times:Days:Monday to Sunday, including Statutory HolidaysHours:5:30 AM - 9:00 PMEmployees must be available to workany shift within this windowand accommodate1-2 hours of flexibilitybefore or after scheduled times when required.You will be assigned a recurring schedule wherever possible.Schedules may change with advance notice due to business requirements.Schedules are released 4 weeks in advance.You will be scheduled between30 and 40 hours per week .Important!This is not a fixed shift position.Applicants must maintain flexibility across the full operating hours.Candidates who cannot consistently work within these timesnot be eligiblefor the role.OrientationTraining will be fromJune 29, 2026, to August 7, 2026.All successful candidates must be availableMonday to Friday 8:00am-5:00pmfor the full duration of training.Work from Home RequirementsTo be eligible for work from home, employees must meet the following requirements:Access to aprivate and secure workspaceat home to ensure confidentiality during all client and team communications.Aproper home office setup, including an ergonomic desk and chair, to support comfort and productivity.A high-speed wiredconnectionwith the minimum speed test of25 Mbps download and 5 Mbps upload .An activewired internet service plan .Ability to be oncamera for all virtual meetings and calls .Recruitment Technology DisclosureWe use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.#J-18808-Ljbffr

📌 Care Access Representative - Winnipeg - $19 An Hour
🏢 CBI Home Health
📍 Winnipeg