Become a crucial link in emergency services as a Fire Department Dispatcher for the City of Richmond Hill. This role requires strong communication and the ability to operate in a high-stress environment.

The Alarm Room Operator (ARO) works under the Communications Officer, managing both fire department call-taking and dispatch duties. Key responsibilities include receiving emergency calls, dispatching personnel via the Computer-Aided Dispatch system, and maintaining safety with field personnel. Applicants should be adept at communicating clearly and remain calm during critical incidents.

Key Responsibilities:
• Receive and evaluate emergency and non-emergency calls
• Dispatch fire department personnel using CAD technology




• Monitor radio traffic and ensure responder safety
• Maintain accurate incident records and updates
• Interpret and relay critical information expediently

Requirements:
• Grade 12 diploma or equivalent required
• Completion of an Emergency Telecommunication Program
• First Aid and CPR certification necessary
• Robust verbal communication in high-pressure situations
• Ability to work rotating shifts

Support emergency services development with effective communication skills and strong judgment as an Alarm Room Operator.
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📌 Fire Department Dispatcher Richmond Hill (Ontario)
🏢 City of Richmond Hill
📍 Ontario