Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
Responsibilities Provide support for a fast-growing group of team members in multiple divisions
Maintain a heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
Provide top-notch customer focused support
Maintain excellent written and verbal communication skills
Engage in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Proactively communicate and manage expectations with leadership.
Identify skill gaps and actively pursue professional development
Collaborate frequently with site leads, acting as backup when delegated.
Collaborate across platforms with immediate peers.
Assist the Service Desk by actively taking/resolving intake calls
Conduct technical educational sessions for groups of 5-10 people, virtually or in person.
Identify process gaps and make recommendations for process improvements
Basic Qualifications High School Diploma, GED, or equivalent certification.
At least 3 years of experience in remote administration and end user support.
At least 3 years of experience with Windows 10 or newer operating systems.
At least 3 years of experience with ticketing and IT service management (ITSM) tools (Zendesk, HPSM, ServiceNow, etc).
At least 1 year of experience with Google suite applications.
At least 1 year of experience with macOS
Preferred Qualifications Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.




1+ years of experience with Active Directory services integration.
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Apple certification(s).
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
ITIL Foundation, Lean Six Sigma, PDCA Methodology
Familiarity with process tools
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1+ years of experience with Mac experience supporting 100+ end users
1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Perks Overview In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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📌 Technical Support II (Ontario)
🏢 Apex Systems
📍 Ontario