Job Type: Contract Department: Active Directory Required, Information Technology Salary: $99,994.00 - $124,994.00 Close Date (closes at 12:00 am on date noted below): September 9, 2026 Hours per Week: 35 Openings: 1
Position Summary About Milton Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected. Our vision is to foster a protected, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.
What We Offer? Annual Salary Range: $99,994 - $124,994
Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top‑up maternity/parental leave benefits and life insurance.
Eligibility to participate in the OMERS pension plan
Paid time off, including vacation, incidental and volunteer days
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
For further details of what we offer, please visit Why Milton Position Summary
Reporting to the Manager, Digital Transformation, the Digital Solutions Analyst is responsible for bridging business needs and technology solutions to advance the Town of Milton's digital transformation initiatives. The role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions, and support successful implementation and adoption of digital services. This role supports a data-driven and customer‑centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision‑making.
This role involves intake evaluation, business and solution analysis, requirements management, solution design, and coordination of implementation activities across a portfolio of digital initiatives. The incumbent collaborates with IT, vendors, project teams, and business stakeholders to assess opportunities, recommend solutions,



and support successful implementation and adoption of digital services. This role supports a data-driven and customer‑centered culture by enabling digital solutions that improve service delivery, operational efficiency, and decision‑making.
Major Job Responsibilities Business Analysis & Requirements Lead intake assessment, evaluation, enrichment, and requirements gathering activities for digital transformation initiatives.
Apply structured analysis techniques such as stakeholder needs analysis, root cause analysis, and process mapping.
Support prioritization of initiatives based on business value, strategic alignment, and return on investment.
Provide guidance, mentorship, and coordination of Business Analysis activities across assigned initiatives.
Solution Design Define functional and non-functional requirements for digital solutions
Evaluate solution options and vendor platforms to support recommendations
Develop solution documentation including process flows, data mappings, and integration overviews
Assess risks and ensure alignment with corporate technology standards and architecture
Develop and recommend solution approaches, implementation strategies, and delivery models appropriate to initiative complexity.
Implementation & Delivery Work with IT, vendors, and business stakeholders to support delivery, providing input and guidance to resolve issues.
Act as the solution lead for approved digital initiatives and coordinate business, vendor, and technical activities required to successfully implement digital solutions.
Monitor solution performance against defined KPIs and service outcomes.
Continuous Improvement & Advisory Identify and recommend improvements across digital solutions and business processes.
Support data‑informed decision‑making through analysis, reporting, and available data assets.
Education & Experience Minimum Qualifications Bachelor’s degree or diploma in Information Technology, Business Analysis, Computer Science, Public Administration, or related field
Equivalent combinations of education and experience may be considered
Five years of experience in business analysis, digital solutions, or IT project support/management
Experience supporting technology implementations and requirements development
Exposure to Microsoft 365 platforms and integrated system
CBAP,



CCBA, ECBA, or working toward certification
Microsoft certifications (Power Platform, SharePoint, or equivalent)
Information Technology Infrastructure Library (ITIL) Foundation
Strong analytical and problem‑solving capabilities
Effective written and verbal communication skills
Knowledge of business analysis techniques and documentation practices
Understanding of system integration concepts and data flows
Strong stakeholder engagement and facilitation skills
Ability to manage competing priorities in a fast‑paced environment
Understanding of accessibility (AODA) and public sector requirements
Preferred Qualifications University degree in Information Technology or related discipline
Experience in municipal or public sector environments
Experience supporting digital transformation initiatives and cross‑functional projects
PMP or equivalent project management certification
Change management certification (e.g., Prosci, CCMP)
Knowledge of municipal service delivery processes and digital platforms
Experience with process mapping tools (e.g., Visio)
Familiarity with data analysis, reporting, and performance measurement
Note to Applicants This posting is for an existing job vacancy. The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices. We thank all who apply, however only those selected to move forward in the process will be contacted.
Accommodations Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.
Milton: A Place of Possibility. At the Town of Milton, we provide excellent and sustainable municipal services to foster a vibrant and inclusive community where residents thrive, businesses flourish and nature is cherished. We are laying the groundwork for our vision for Milton 2051: a safe, diverse and welcoming community that respects its natural beauty and heritage, supports a range of neighbourhoods, sustains a strong and balanced economy, and offers outstanding opportunities to live, learn, work and play. To achieve this, we commit to invest in a more permanent, balanced and highly skilled workforce required for our vision, making the Town of Milton an employer of choice where diverse and talented staff are able to offer superior service and productivity in a period of rapid change.

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📌 Digital Solutions Analyst (12 Month Contract) (Ontario)
🏢 The Corporation of The Town of Milton
📍 Ontario